The law obliges collection agencies
Debt collection agencies are obliged to identify their clients
The operations of debt collection agencies are subject to licensing and regulated by several different laws, such as Debt Collection Act, Credit Information Act, Data Protection Act and Anti-Money Laundering Act. Debt Collection, Credit Information and Data Protection Act are related to the content and production of services, while Anti-Money Laundering Act is related to the prevention of criminal activities in connection with the cooperation with the debt collection agency.
Anti-Money Laundering Act requires that we identify all our clients who are principals in debt collection, so that we can make sure that money cannot be transferred through Intrum to criminal activities or financing terrorism. The obligation to identify includes the obligation to know the client company's business and the obligation to identify the representative who works in debt collection cooperation on behalf of the client company.